Delivery & Despatch
We aim to despatch orders immediately but no later than 2 working days from receipt of payment.
Flour is the main ingredient in our mixes and it is a weighty product. Each pack of Soft Pretzel Mix has an approximate gross weight of 980g and Pizza Mix has a gross weight of 720g. Our products also fall under parcels in Royal Mail's classification hence the prices stated below.
We send packages via Royal Mail or courier depending on weight. Orders under 2kgs are sent by Royal Mail second class post whilst those over 2kgs are sent by Courier. We do not offer tracking on Royal Mail but we do retain proof of postage. We are only able to supply mainland addresses in England, Wales, and the lowlands of Scotland at the price stated below.
1 item (approx 1kg) = £3.50 Royal mail 2nd class post;
2 items (approx 2kgs) = £5.20 Courier
3 - 5 items (approx 3 to 5kgs) = £6.40 Courier
6 - 10 items (approx 6 to 10kgs) =£8.20 Courier
We are happy to supply to the remainder of the U.K., but it will be necessary for you to contact us in order that we may quote a delivery charge.
In the event that an order is placed to an address that we do not deliver to (see above for details), that order is invalid. Whether an order is invalid or not is entirely our decision. If your order is invalid, we will inform you by email sent to the customer's registered email address and we will immediately refund the payment for that order.
It would be appreciated if we could have any delivery instructions with the order. It is not possible to specify a delivery time. Should the delivery fail, it will be returned to us for which we will have to charge. The value of the goods will be reimbursed less the cost of us sending the item as well as the cost of it being returned to us.